Cookie Policy

1. Introduction

ROILLS Products and Information Services LLP (LLP Identification Number: ACN-5070) operates NISAVIS and is committed to transparency about our use of cookies and similar technologies. This Cookie Policy explains how we use cookies on our platform and your rights regarding them.

This policy complies with the Information Technology Act, 2000 and IT Rules 2021 regarding data protection and user privacy.

2. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your browsing experience. Cookies may also be used to collect information about your online activity on our platform.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure areas access, and user authentication. These cookies cannot be disabled.

• Session management and authentication
• Security tokens and CSRF protection
• Load balancing and server routing
• Remembering login status

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services.

• Page load times and performance metrics
• Error messages and debugging information
• Usage patterns and feature utilization
• Device and browser information

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings across sessions.

• Language and region preferences
• Theme settings (dark/light mode)
• Dashboard layout preferences
• Tournament filter settings

Analytics Cookies

We use analytics cookies to understand how our website is being used so we can improve user experience and platform performance.

• Pages visited and navigation paths
• Time spent on pages and features
• Traffic sources and referral information
• User engagement metrics

Marketing Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

• Ad targeting and personalization
• Campaign performance tracking
• Conversion measurement
• Retargeting for abandoned features

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Razorpay: Payment processing, fraud prevention, and transaction security
• Supabase: Authentication, database services, and real-time features
• Google Analytics: Website analytics and performance monitoring (with IP anonymization)
• Cloudflare: Content delivery and security services
• Stripe: Payment processing (if used for international transactions)

5. Cookie Retention

We categorize cookies by their lifespan:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until deleted or expired (typically 30 days to 2 years)
• Authentication Cookies: Valid for your session duration

6. Managing Cookies

You can control and manage cookies in several ways:

Browser Settings

Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Check your browser's help section for instructions.

Popular browsers:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Our Cookie Preferences

You can update your cookie preferences at any time through our cookie settings panel (available in the footer of every page and in Account Settings → Privacy).

Opt-Out Links

• Google Analytics Opt-out
• Cloudflare Privacy Policy

7. Impact of Disabling Cookies

Please note that disabling certain cookies may impact the functionality of our website:

• You may need to log in each time you visit
• Your preferences won't be saved between sessions
• Some features may not work properly (tournament registration, chat)
• Payment processing may be affected
• Real-time features may be unavailable

8. Children's Privacy

For users under 18 years of age, we require parental consent before collecting personal information through cookies. Parents can review and manage their child's cookie preferences through the account settings.

9. Data Protection Rights

Under the Information Technology Act, 2000 and IT Rules 2021, you have the right to:

• Access information about cookies we use
• Withdraw consent for non-essential cookies
• Request deletion of cookie-related data
• Lodge complaints with our Grievance Officer

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated effective date. We will notify users of material changes via email or platform notification.

11. Contact Information

If you have questions about our use of cookies or wish to exercise your data protection rights:

Privacy Team

privacy@nisavis.com

Grievance Officer

Balasiva Gandikota - grievance@nisavis.com

Business Address

ROILLS Products and Information Services LLP
LLP Identification Number: ACN-5070
D.No 7-158, Sagarla Pet, Ramalayam Near
Gannavaram, Krishna - 521101
Andhra Pradesh, India