Refund Policy

1. Introduction

ROILLS Products and Information Services LLP (LLP Identification Number: ACN-5070) operates NISAVIS with a commitment to fair treatment of all users. This Refund Policy outlines the conditions under which refunds may be granted for various services on our platform.

This policy complies with the Consumer Protection Act, 2019 and RBI guidelines for digital payments.

2. Tournament Entry Fees

Full Refund Eligible

• Tournament cancelled by the organizer or platform
• Tournament cancelled due to technical issues on our end
• System errors causing duplicate charges
• Force majeure events preventing tournament completion
• Withdrawal before tournament start (if allowed by organizer)

Partial Refund May Apply

• Withdrawal after registration deadline but before tournament start (50-75% refund)
• Emergency situations with valid documentation (case-by-case basis)
• Technical issues preventing participation (partial refund based on usage)

No Refund

• Disqualification for rule violations or cheating
• No-show without prior notice
• Voluntary withdrawal after tournament has started
• Account suspension or termination due to policy violations

3. Credit Purchases

Credits purchased through our platform are generally non-refundable. However, refunds may be considered in the following cases:

• Accidental duplicate purchases (within 24 hours)
• Technical errors preventing credit usage
• Unauthorized transactions (with bank verification)
• Service unavailability for more than 48 hours

Note: Bonus credits, promotional credits, or tournament winnings are non-refundable under any circumstances.

4. Subscription Plans

Free Plan

• No refunds applicable
• Downgrade to free plan at any time

Basic Plan (₹99/month)

• 7-day cooling-off period for new subscribers (first-time only)
• Cancellation takes effect at end of billing cycle
• No partial refunds for unused days
• Prorated refund available within cooling-off period

Pro Plan (₹299/month)

• 7-day cooling-off period for new subscribers
• Cancellation takes effect at end of billing cycle
• No partial refunds for unused days
• Prorated refund available within cooling-off period

Annual Subscriptions

• 14-day cooling-off period for new subscribers
• Pro-rata refund may be available within first 30 days
• After 30 days, cancellation takes effect at end of subscription period
• No refunds for partial year usage

5. Prize Winnings and Withdrawals

Tournament prize winnings are not subject to refund. However, disputes regarding prize distribution should be raised within 7 days of tournament completion.

• Minimum withdrawal amount: ₹100
• Processing time: 3-7 business days
• TDS applicable on withdrawals above ₹10,000
• Users under 18 require parental consent for withdrawals

6. Refund Processing

Timeline

• Refund requests reviewed within 3 business days
• Approved refunds processed within 5-7 business days
• Funds credited to original payment method
• Email confirmation sent for all refund decisions

How to Request

To request a refund:

1. Log in to your NISAVIS account
2. Go to Account Settings → Payment History
3. Select the transaction and click "Request Refund"
4. Provide reason and supporting evidence
5. Submit the request

Alternatively, email us at: refunds@nisavis.com

Required Information:

• Transaction ID or order number
• Detailed reason for refund request
• Screenshots or evidence (if applicable)
• Desired refund method

7. Exceptional Circumstances

We reserve the right to make exceptions to this policy in extraordinary circumstances at our sole discretion. Each case will be evaluated individually based on:

• Merit of the request
• Impact on the user
• Platform policies and technical constraints
• Legal and regulatory requirements

8. Consumer Rights

Under the Consumer Protection Act, 2019, you have the right to:

• Fair treatment and transparent policies
• Redressal of grievances through our Grievance Officer
• Approach consumer courts for unresolved disputes
• Seek compensation for deficiency in service

9. Contact Information

For refund inquiries or to submit a request:

Online Support

Account Dashboard → Support → Refund Request

Email

refunds@nisavis.com

Grievance Officer

Balasiva Gandikota - grievance@nisavis.com

Business Address

ROILLS Products and Information Services LLP
LLP Identification Number: ACN-5070
D.No 7-158, Sagarla Pet, Ramalayam Near
Gannavaram, Krishna - 521101
Andhra Pradesh, India

10. Policy Updates

This Refund Policy may be updated to reflect changes in our services, payment regulations, or legal requirements. Users will be notified of material changes via email or platform notification.