1. Introduction
ROILLS Products and Information Services LLP (LLP Identification Number: ACN-5070) operates NISAVIS, an esports tournament platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy complies with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019
- Right to Privacy (judicially recognized under Article 21 of the Constitution of India)
2. Information We Collect
Personal Information
- Name, email address, phone number
- Date of birth and age verification
- Profile pictures and gaming usernames
- Payment information (processed securely via Razorpay)
Sensitive Personal Data
- Bank account details for prize withdrawals
- Payment transaction history
- Device information and IP addresses
Usage Data
- Tournament participation history
- Chat messages and community interactions
- Platform usage patterns and preferences
- Device type, browser, and operating system
3. How We Use Your Information
Service Provision
- Creating and managing your account
- Processing tournament registrations and entries
- Managing prize distribution and withdrawals
- Providing customer support and technical assistance
- Verifying age and parental consent for users under 18
Platform Improvement
- Analyzing usage patterns to improve user experience
- Developing new features and services
- Conducting research and analytics
- Personalizing content and recommendations
Legal Compliance
- Preventing fraud, cheating, and abusive behavior
- Complying with Indian laws and regulations
- Responding to legal requests and court orders
- Enforcing our Terms & Conditions
Communication
- Sending tournament updates and important notifications
- Providing platform announcements and updates
- Marketing communications (only with your explicit consent)
- Responding to your inquiries and feedback
4. Information Sharing and Disclosure
With Service Providers
- Razorpay: Payment processing, transaction security, and bank account verification
- Supabase: Secure database hosting and real-time features
- Cloud Service Providers: Secure data storage and backup
We only share the minimum necessary information with these providers and require them to maintain the same level of data protection as we do.
Legal Requirements
We may disclose your information when required by:
- Indian law enforcement agencies
- Court orders or legal proceedings
- Government authorities for compliance purposes
- Consumer protection authorities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
With Your Consent
We may share information for specific purposes with your explicit consent, such as sharing tournament results with organizers or partners.
5. Data Security
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure payment processing through PCI DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication for our systems
- Data encryption at rest and in transit
Data Retention
- Personal data retained for the duration of your account + 3 years
- Transaction and payment data retained for 7 years (tax compliance)
- Chat and community data retained for 1 year unless legally required otherwise
- Data deleted upon account closure, except where legally required to retain
6. Your Rights Under Indian Law
Under Indian data protection laws and the Consumer Protection Act, 2019, you have the following rights:
Right to Access
- Request a copy of all personal data we hold about you
- Know what data we have collected and how it is being used
- Receive information in a clear and understandable format
Right to Correction
- Update inaccurate or incomplete personal information
- Modify your profile information at any time
- Request correction of data processing errors
Right to Deletion ("Right to be Forgotten")
- Request complete deletion of your personal data
- Account closure removes most data from our systems
- Some data may be retained for legal or regulatory purposes
Right to Data Portability
- Request your data in a portable, machine-readable format
- Transfer your data to another service provider
- Receive data in commonly used formats
Right to Withdraw Consent
- Opt-out of marketing communications at any time
- Withdraw consent for non-essential data processing
- Request cessation of data collection for specific purposes
Right to Grievance Redressal
- File complaints about data privacy violations
- Access our Grievance Redressal Mechanism
- Escalate unresolved issues to regulatory authorities
7. Cookies and Tracking Technologies
Essential Cookies
- Required for basic platform functionality
- Session management and user authentication
- Security features and fraud prevention
Performance Cookies
- Help us understand how users interact with the platform
- Anonymous usage analytics and error tracking
- Service performance monitoring
Functional Cookies
- Remember your preferences and settings
- Theme selection (dark/light mode)
- Language preferences
Cookie Management
- Use your browser settings to control cookie preferences
- Access cookie settings through your account dashboard
- Opt-out of non-essential cookies without affecting core functionality
8. International Data Transfers
Your data is primarily stored and processed within India. However, some of our service providers may process data outside India. All such transfers comply with Indian data protection laws and include appropriate safeguards.
9. Children's Privacy
Our platform is available to users aged 13 and above. Users under 18 must obtain parental or guardian consent before:
- Participating in paid tournaments
- Withdrawing prizes or credits
- Sharing personal information beyond basic account creation
We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will immediately delete the information and terminate the account.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date. For material changes, we will provide additional notice via email or platform notification.
Your continued use of NISAVIS after policy changes constitutes acceptance of the updated policy.
11. Grievance Redressal
For privacy-related complaints or to exercise your data rights, please contact our designated Grievance Officer:
Grievance Officer
Balasiva Gandikota
ROILLS Products and Information Services LLP
D.No 7-158, Sagarla Pet, Ramalayam Near
Gannavaram, Krishna - 521101
Andhra Pradesh, India
Email: grievance@nisavis.com
Phone: [Contact number to be provided]
12. Contact Information
Data Protection Officer
Email: privacy@nisavis.com
General Inquiries
ROILLS Products and Information Services LLP
LLP Identification Number: ACN-5070
D.No 7-158, Sagarla Pet, Ramalayam Near
Gannavaram, Krishna - 521101
Andhra Pradesh, India
Email: legal@nisavis.com
Website: https://nisavis.com